Security at RingFront

Infrastructure Security

Cloud Hosting

RingFront runs entirely on Amazon Web Services (AWS), deployed across multiple availability zones for redundancy. All compute instances are within private VPCs with no direct public internet exposure. Inbound access is restricted through application load balancers with WAF rules that block malicious traffic patterns.

Data Encryption

All customer data — including call recordings, transcripts, CRM entries, and account information — is encrypted at rest using AES-256. All data in transit between clients, our servers, and third-party integrations is protected with TLS 1.3. Encryption keys are managed through AWS Key Management Service (KMS) with automatic rotation.

Network Security

Our network is segmented so that production systems are isolated from development and internal tooling. Intrusion detection systems monitor for anomalous traffic in real time. DDoS protection is provided through AWS Shield Advanced, ensuring the service remains available even under attack.

Application Security

Authentication

All RingFront accounts require strong passwords and support multi-factor authentication (MFA). MFA is mandatory for all staff with access to production systems. Session tokens expire after 24 hours of inactivity and are invalidated on logout. OAuth 2.0 is used for all third-party integration authentication.

Access Controls

Access to customer data within RingFront follows the principle of least privilege. Each team member has access only to the data necessary for their role. Role-based access controls (RBAC) are enforced at both the application and infrastructure layer. All privileged access is logged and reviewed quarterly.

Vulnerability Management

Our engineering team conducts regular dependency audits and applies security patches promptly. We perform internal penetration testing quarterly and engage an independent third-party security firm for annual comprehensive penetration tests. Findings are remediated according to severity — critical issues within 24 hours, high within 7 days.

Secure Development Practices

All code changes undergo peer review before deployment. Our CI/CD pipeline includes automated SAST (static application security testing) and dependency vulnerability scanning. No code is deployed to production without passing these checks.

Operational Security

Employee Screening

All RingFront employees with access to production systems or customer data undergo background checks before joining. Security awareness training is mandatory upon hire and annually thereafter. All staff sign NDAs and data handling agreements as a condition of employment.

Incident Response

RingFront maintains a documented incident response plan tested biannually. In the event of a confirmed security incident affecting customer data, we will notify affected customers within 72 hours of discovery, with a full incident report provided within 14 days. For healthcare customers, our breach notification procedures comply with HIPAA's 60-day requirement.

Business Continuity

Customer data is backed up daily to geographically separate AWS regions. Backups are tested monthly to verify data integrity and recoverability. Our target recovery time objective (RTO) is 4 hours; recovery point objective (RPO) is 1 hour.

Third-Party Security

We evaluate every third-party vendor and subprocessor that handles customer data against our security standards before engagement. Vendors are required to maintain SOC 2 Type II certification or equivalent, sign data processing agreements, and submit to periodic security reviews. Our current critical subprocessors include AWS (SOC 2, ISO 27001), Twilio (SOC 2), and Stripe (PCI DSS Level 1).

Compliance Certifications

• HIPAA: Business Associate Agreements available for healthcare customers on Business and Enterprise plans
• SOC 2 Type II: Audit in progress; report expected Q3 2026
• GDPR: Data processing agreements and Standard Contractual Clauses available for EU customers
• CCPA: California privacy rights fully supported

Responsible Disclosure

We take security reports seriously. If you believe you've found a security vulnerability in RingFront, please report it to us responsibly:

• Email: security@ringfrontai.com
• Include a description of the vulnerability, steps to reproduce, and any relevant proof of concept
• Do not access, modify, or delete customer data during testing
• Give us reasonable time to respond before public disclosure

We will acknowledge all reports within 48 hours and aim to resolve validated vulnerabilities within 30 days. We thank all security researchers who help keep RingFront safe.